Terms & Conditions

Terms & Conditions

By making a reservation with DMCi Inc. you expressly accept the following Terms and Conditions as part of your contract, and that of anyone else for whom you are making a booking. Please read these Terms and Conditions carefully and if you do not accept all of them, do not make a reservation.

DMCi Inc. makes every effort to ensure the information is accurate and up to date, however errors do occur and DMCi Inc. reserves the right to refuse and/or cancel and refund any booking at an incorrectly posted price.

DMCi Inc. may make changes to these Terms and Conditions at any time and any changes will be effective as soon as they are communicated to you or your Travel Agent/Tour Operator by way of e-mail.

Prices are in Canadian Dollars as stated, based on costs at the time of posting. Prices depend on numerous factors including, fuel and exchange rates. If any of the costs increase, DMCi Inc. may accordingly increase the price of any tour component. DMCi Inc. reserves the right to increase or decrease prices and will make all efforts to advise you of the price increases at least 15 days prior to departure date. If the cost increase is more than 7% (excluding government tax), you may cancel your booking and receive a full refund.

From time to time, DMCi Inc. may advertise special offers, which may be generally available or restricted to certain departure points and destinations. These promotions may be time sensitive, which cannot be combined with any other promotion; and will be limited to specific numbers. DMCi Inc. may withdraw any of these offers at any time with or without prior notice.

Child and infant fares are mentioned as advertised in the Package Price Table.

At check-in, certain hotels, Tours, Admissions and Activities require proof of age for child bookings and if the child is not the required age the vendor may charge the full adult rate. Any special requirements for children, e.g. a crib, must be made at the time of the booking and a charge may be applicable.

Certain Tours, Admissions, Rides will not allow pregnant ladies on board. You are required to advise us of such conditions at the time booking.

Anyone with a need for special services or assistance while travelling, including adapted rooms, and/or wheelchair accessible rooms and/or private transfers, must advise DMCi Inc. of those needs at the time booking so that requests can be made to determine availability. Additional costs may be applicable for such services and/or assistance.

Unless otherwise noted, the price of your package vacation includes what is referred to in “the Inclusions”.

Items not included in your package vacation are listed under “Exclusions”

DMCi Inc. strongly recommends that you purchase adequate Medical & Travel Insurance coverage from your Travel Agent/Tour Operator at the time of booking to cover cancellation, interruption, baggage and medical expenses.

NOTE that many countries now require proof of medical travel insurance coverage in order to be admitted into the country.

Any hotel preferences such as dining times, room location, bed preferences, etc. that are not associated with special requirements must be requested at the time of booking. An attempt to accommodate these preferences will be made, however DMCi Inc. will not be responsible if such requests cannot be fulfilled.

DMCi Inc. accepts MasterCard, Visa and American Express credit cards and when paying with any of these credit cards, DMCi Inc. will appear as the vendor on your credit card statement. By authorizing the use of your credit card to pay for the travel services provided by DMCi Inc. you are accepting these Terms and Conditions. By providing DMCi Inc. with authorization to use your credit card, you are confirming that you will pay the total amount charged for those services to the card issuer in accordance with your cardholder agreement. If the credit card holder is not one of the people travelling, a Credit Card verification process will be required, including the completion of a Third-Party Credit Card Form and presentation of two pieces of government issued identification.

DMCi vouchers for all services provided will not be released until we have received your full payment.

It is your responsibility to obtain the correct documentation which is required to travel to your destination in Canada. DMCi Inc. is not responsible if you are denied carriage by an airline, rail service or any other mode of transportation. DMCi Inc. is not responsible if Foreign nationals are refused entry into the country for the purposes of the vacation package. Foreign Affairs Canada, at http://www.travel.gc.ca provides information about the documentation required to travel to Canada. You may also contact the nearest counsellor services of Canada to secure more information.

Canadian Government requires that your passport is valid for up to six months after the expected date of your entry into Canada in order to be valid for travel. Damaged passports may result in denial of boarding and all costs to obtain a new passport and/or a replacement vacation will be entirely yours.

Canadian Citizens must carry a valid Canadian Passport or a valid Driver’s License and must produce one the same at check-in.

Hotels undergo routine maintenance and renovation both in the low and high seasons. At new hotels, some facilities may not be fully functional and landscaping and other finishing touches may be ongoing during your stay. Any information, that we receive about significant work at your hotel will be provided to you prior to departure.

DMCi Inc. assigns hotel star ratings as listed by www.google.com The star ratings are not a promise of any specific feature or amenity.

Check-in at most hotels is between 3:00 PM to 4:00 PM and check-out is between 11:00 am or 12:OO Noon and is not related to arrival or departure times. Refer to your travel documents for your check-in and check-out times and dates.

Hotels require individuals to provide a valid credit card at check in to cover incidental charges. The credit card must be in the name of the individual checking in.

Hotel hospitality areas and services for guests without a room are provided at the sole discretion of the hotel. If you want a late check-out and baggage storage. it must be arranged directly with the hotel and charges may apply. DMCi Inc. is not responsible for any inconvenience or loss arising from these arrangements.

If the accommodation reserved is not available for any reason, DMCi Inc. reserves the right to substitute a similar category of accommodation. This does not apply to a change in hotel that which occurs by reason of circumstances that are beyond DMCi Inc.’s reasonable control.

Any problem must be brought to the service provider’s attention immediately, so that they can rectify the problem and ensure that you have an enjoyable vacation. Please note that failure to report your concerns may preclude your right to a claim. If you require assistance, please contact DMCi Inc. at +1 647 860-5210. Our employee will be available Monday to Friday form 9:00 AM to 5:00 PM. All Timings shown are either Eastern Time or Eastern Daylight Savings Time (Canada).

DMCi Inc. endeavours to keep you up to date regarding conditions in your destination, including travel document requirements and travel advisories, but it cannot guarantee the information. Please therefore visit

before departure, so that you are aware of any relevant travel advisories before finalizing your travel plans. It is your responsibility to comply with the customs, rules and laws of the country you visit. If you conduct yourself in a threatening manner, DMCi Inc., and any service provider may refuse you service or expel you from the premises. In such circumstances, you will be responsible for all costs arising out of your expulsion and you will not receive a refund for any unused portion of your vacation.

Any optional tour or physical activity you undertake at the destination contains a risk of personal injury, loss or damage to you and/or your personal possessions. You agree, as part of your agreement with DMCi Inc., to assume the entire risk of any and all such injury, loss or damage which you may suffer during or arising out of your participation in any optional tour or physical activity however it may be caused. DMCi Inc. make arrangements with independent third parties to provide services in connection with the optional tours and physical activities. DMCi Inc. exercises great care in choosing these independent third parties, but does not have control over them and, therefore, is not responsible for, nor can be held liable for, any acts or omissions or negligence of these independent third parties, their employees, servants, agents or subcontractors. These independent third parties are not agents or employees of DMCi Inc. despite their use of any signage or clothing which may contain the name “DMCi Inc.” or other related trade names or logos. The optional tours and physical activities are subject to conditions and limitations imposed by the independent third parties and the laws of Canada in which they operate. You agree as part of your agreement with DMCi Inc. to release, discharge and indemnify DMCi Inc. from any and all liability or claims of any nature arising out of or in relation to any loss, damage, injury or illness whether physical or mental, resulting from any delay, substitution of equipment, or any act, omission or negligence of the independent third parties, their employees, servants, agents and subcontractors resulting from or arising out of any of the optional tours or physical activities. Before participating in any optional tour or physical activity you may be required to sign a written release, forever releasing, discharging and indemnifying DMCi Inc. from any and all claims of any nature arising out of or related to any such optional tours or physical activity.

Under no circumstances is DMCi Inc. obliged to provide you with a refund for unused travel services or any portion thereof.

On your behalf, DMCi Inc. arranges with independent third parties, such as hotels, transfer companies, baggage handlers and other independent suppliers to provide you with the services you have purchased. DMCi Inc. exercises care in selecting these independent suppliers and pays attention to their reputation and reliability. However, DMCi Inc. does not control these independent suppliers and cannot be held responsible for their performance or lack thereof. DMCi Inc. is not responsible for any injury, loss or damage whether mental, emotional or physical howsoever sustained, resulting or arising from any error, omission or negligence of any company or person, agent, employee or sub-contractor supplying any of these services as part of your DMCi Inc. vacation.

DMCi Inc. ’ liability for any loss, damage or injury, whether to property, physical or mental, arising from its own acts, omissions or negligence, is limited to the amount you paid to DMCi Inc. for the services in relation to which you are making a claim.

DMCi Inc. is not responsible for any loss, damage or injury of any nature in whole or in part resulting from an Act of God or any other Force Majeure condition including without limitation: fire, volcanic eruption, environmental pollution or contamination, inclement weather, earthquake, flood, water or power shortages or failures, tropical storms or hurricanes, riots or civil commotions or disturbances and any other acts of similar nature, sabotage, arrests, strikes or other labour disruptions, restraints of rulers or peoples, expropriations, acts of terrorism, war, insurrection, quarantine restrictions, government health advisories or warnings or alerts of any kind or nature, government seizures, refusal or cancellation or suspension or delay of any government authority or any license, permit or authorization, damages to its facilities, or the travel supplier and its facilities.

You agree to indemnify and save DMCi Inc. harmless against any liability, actions (including legal fees), claims, losses, costs and damages, which DMCi Inc. may incur, sustain or pay arising out of or in connection with your negligent or intentional act or omission, in relation to any incident alleged to have occurred in destination and/or in relation to services provided by DMCi Inc.

These Terms and Conditions are binding on all travellers in your party and on each of their estates, heirs, successors, and legal personal representatives.

Your contract with DMCI is governed by and construed in accordance with the laws of the Province of Ontario. Any claim or action against DMCI shall be filed in the courts of the Province of Ontario and you agree to attorn to the exclusive jurisdiction of such courts.

If any part of these Terms and Conditions is held invalid or unenforceable, the remaining parts of these Terms and Conditions will remain in full force and effect, and to the extent possible, the portion(s) found unenforceable will be construed in a manner consistent with the remaining portions.

By making a reservation with DMCi Inc., you hereby acknowledge, on your own behalf and on behalf of all of the people for whom you make the booking, that you have read and accept the Terms and Conditions contained herein for yourself and all of those people.

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