Terms & Conditions

Terms & Conditions

By making a reservation with DMCI Inc. (hereafter "DMCI") you expressly accept the following Terms and Conditions as part of your contract and that of anyone else for whom you are making a booking. Please read these Terms and Conditions carefully and if you do not accept all of them do not make a reservation.

DMCI makes every effort to ensure the information is accurate and up-to-date, however errors do occur and DMCI reserves the right to refuse and/or cancel and refund any booking at an incorrectly posted price

DMCI may make changes to these Terms and Conditions at any time and any changes will be effective as soon as they are posted on this website

Prices are in Canadian Dollars based on costs at the time of posting. Prices depend on numerous factors including, fuel and exchange rates. If any of the costs increase, DMCI may increase the price of any item. DMCI reserves the right to increase or decrease prices and will make all efforts to advise of price increases at least 15 days prior to departure date. If the cost increase is more than 7% (excluding government tax), you may cancel your booking and receive a complete refund.

From time to time, DMCI may advertise special offers, which may be generally available or restricted to certain departure points, destinations, dates and times. These promotions may be time sensitive, cannot be put together with any other promotion and will be limited to specific numbers. DMCI may withdraw any of these offers at any time with or without prior notice.

Child and infant prices are different on each airline, cruise line and in hotels. You should consult with the specific company supplying the service to make sure you are aware of the applicable age and rate for any child or infant. Cruise lines require anyone under 21 years be accompanied by an adult over 21 years old. At check-in some hotels require proof of age for child bookings and if the child is not the required age a hotel may charge the full adult rate. Any special requirements for children, e.g. a crib, must be made at the time of the booking and a charge may be applicable. Hotels will only allow minors to check in when accompanied by an adult staying in the room with the minor. Certain tours and venues also enforce age and/or height requirements for children. Child seats may also be required by some airlines, cruise lines, tours and venues.

Airlines, cruise lines, tours and venues have different policies regarding travel and admission while pregnant and a letter from a doctor or midwife, confirming that mother and baby are in good health and fit to travel/enter may be required. You should check the specific requirements on the airline, cruise line, tour and venue websites for restrictions and also in the description of the tour on the DMCI website.

Anyone with a need for special services or assistance while travelling, including adapted rooms, and/or wheelchair accessible rooms and/or private transfers, must advise DMCI of those needs before booking so that requests can be made to determine availability before booking. Anyone with special dietary needs must advise DMCI of those needs before booking so that requests can be made to determine availability before booking. Additional costs may be applicable for the services and/or assistance.

Unless otherwise noted, the price of your package vacation includes what is referred to in “the price includes” with respect to each vacation. All features provided by the cruise line or hotel (complimentary or not), are set out on each cruise/hotel page. All hotel information was provided by the applicable hotel management and any features that are temporarily unavailable or which have been permanently withdrawn - for whatever reason - do not have any cash value and are non-refundable. Any features can be changed by a cruise line, hotel or DMCI, with or without prior notice.

Items not included in your package vacation include, entry and exit fees, entry visas, passports, health certificates, laundry and dry cleaning, some a la carte restaurants, meals and alcoholic beverages not mentioned in itineraries, casino, medical services, excursions, telephone calls, internet access, faxes, spa and salon services, safe, mini-bar, tips, onboard gratuities/tips (mandatory gratuity is added to all beverages purchased onboard) and certain baggage charges. Additional details can be found in the description of the tour on the DMCI website.

DMCI strongly recommends that you purchase travel insurance at the time of booking sufficient travel insurance to cover cancellation, interruption, baggage and medical expenses. NOTE that many countries now require proof of medical travel insurance coverage in order to be admitted into the country.

Any cruise or hotel preferences such as dining times, room location, bed preferences, etc. that are not associated with special requirements must be requested at the time of booking. An attempt to accommodate these preferences will be made, however DMCI will not be responsible if such requests cannot be fulfilled.

DMCI accepts MasterCard, Visa and American Express credit cards and when paying with any of these credit cards DMCi Inc. will appear as the vendor on your credit card statement. By authorizing the use of your credit card to pay for the travel services provided by DMCI you are accepting these Terms and Conditions. By providing DMCI with authorization to use your credit card you are confirming that you will pay the total amount charged for those services to the card issuer in accordance with your cardholder agreement. If the credit card holder is not one of the people travelling, a Credit Card verification process will be required, including the completion of a Third-Party Credit Card Form and presentation of two pieces of government issued identification.

Payment requirements are set out in relation to each tour on the DMCI website. Failure to comply with the payment schedule may result in the cancellation of your booking and you having to pay all the applicable fees related to cancellation.

All booking changes and cancellations must be made through your travel agent and not directly with the supplier of the service.

Correction of a name, change of name, change of a departure date or change of the type of tour, is possible if accepted by the supplier but subject to the applicable fee and any cost of the change. Any change made within the number of days set out with respect to each tour before departure makes the booking subject to full applicable cancellation charges. Changing all names on a file constitutes a cancellation. If rooming requirements are altered due to a cancellation by one or more passengers, the passengers still travelling must pay the applicable rate for the accommodation to be occupied. Once travel has commenced, no changes to the booking are permitted.

The vacation packages are prepared months in advance, and sometimes one of the advertised services or locations is modified or not available. On occasion after your booking is confirmed, we may have to make changes to the services that are part of the package. Most often this will be minor, however we may have to make a Major Change before you depart. Major Change includes:

  • change of destination.
  • change of time of departure or return by more than 24 hours.
  • change of the standard of the accommodation.
  • increase in the cost of the vacation package of more than 7% (unless government imposed).
  • change of route necessitating other identification or documentation when there is insufficient time to obtain these items before departure; and
  • an error in our rates.

If we have to make a Major Change, we will advise you and you may:

  • Accept the change.
  • Select one of our alternate vacation packages at the applicable price; or
  • Cancel completely and obtain a full refund of the price you paid.

Sometimes the hotel you chose will not be available because of unexpected maintenance or overbooking. If this is the case, DMCI will provide a substitute hotel, of equal or greater standard. We reserve the right to change our published prices without notice and to pass on to you all government imposed taxes, transportation fees and surcharges, including fuel and currency fluctuations.

DMCI may not be able to refund you in full for changes that are made for reasons of Force Majeure, namely war or threat of war, riots, civil disturbances, terrorist activity, industrial disputes, natural and nuclear disasters, fire, weather causing beach erosion, epidemics, pandemics or health risks, technical or mechanical problems with transport, flight delays due to weather, government action, closed or congested airports or seaports, supplier insolvency and any events beyond our control.

If you cancel the charges set out in relation to each tour on the DMCI website will apply.

Cancellation charges include GST/HST and are effective from the day that we record your cancellation notification. We may re-sell any cancelled services without refund to you.

Your travel documents will not be released until DMCI has received your full and final payment. Airline tickets contain conditions as well as the terms of carriage. Please read these conditions carefully as they affect your legal rights.

It is your responsibility to obtain the correct documentation which is required to travel to your destination. DMCI is not responsible if you are denied carriage by an airline or refused entry into a country. Canadian Citizens must carry a valid Canadian Passport and Foreign Affairs Canada, at http://www.travel.gc.ca, provides information about this document. All others should contact the relevant Tourist Board or Consular Office to make sure that you know what travel documents are required prior to booking. Most countries now require that your passport be valid for up to six months after the expected date of your return in order to be valid for travel. Damaged passports may result in denial of boarding and all costs to obtain a new passport and/or a replacement vacation will be entirely yours. DMCI may require a copy of your passport in order to complete the booking of your vacation.

You must consult with the airline to confirm weight restrictions for your baggage. Lost or damaged baggage is the responsibility of the airline, which may have limited liability. In the event of damaged, lost or delayed baggage, please contact the airline representative before leaving the airport. Failure to do so will invalidate any potential claim you may have against the airline. NOTE ALSO that we allow only one piece of airline approved check-in luggage on the tour.

All flight times, airlines and type of aircraft, as well as itineraries, are subject to change with or without prior notice and DMCI reserves the right to substitute alternate airlines or aircraft types and add stops or make any other operational changes with or without prior notice. In the event that DMCI needs to advise you of any such changes prior to your departure we will contact you at the email address or telephone number you have provided. You must contact the airline directly within 12 hours of departure and in your destination to reconfirm your flight time. In the event of a flight delay related to weather, traffic or a “force majeure” situation, it may not be possible for the airline to provide meals and/or accommodations. DMCI is not responsible for lost wages, missed vacation time or any other additional expenses incurred as a result of changes in flight times. If a cruise/tour departure is missed due to weather or other problems DMCI will use its best efforts to make alternate arrangements, however no refund or other compensation will be issued for a missed cruise/tour departure caused by a flight delay or missed flight connection. Cruise lines reserve the right to charge full cancellation fees for any guest failing to embark. You should therefore purchase travel insurance to provide you with coverage for this possibility.

All connecting flight reservations are made at your risk and you assume the cost of any loss in the event of a change to the flight arrangements that may require you to change your connecting flight(s). DMCI is not liable for any damages or additional fees incurred by passengers due to a missed flight connection for any reason.

Please check with the airline for check-in opening and closing times as you must have your boarding pass and have presented all bags to be checked in before the check-in cut-off deadline. You must also be at the boarding gate by the boarding deadline and failure to respect any deadline may result in the reassignment of your seats or cancellation of your reservation. DMCI will not provide refunds or compensation for any unused seating upgrades or denied boarding. If you are denied boarding it is your responsibility to make alternate arrangements.

Conditions surrounding the supply of uninterrupted electricity, water and private toilet facilities are not the same in all countries. Hotels undergo routine maintenance and renovation both in the low and high seasons. At new hotels some facilities may not be fully functional and landscaping and other finishing touches may be ongoing during your stay. Any information that we receive about significant work at your hotel will be provided to you prior to departure. Topless sunbathers are found at some resorts and the resorts have no control over them. Cruise lines and hotels cannot accept responsibility for the behaviour of other guests or changes in services or facilities because of cultural and political events or vacations. An ocean view room may have a full or partial view of the ocean. As minimum age restrictions vary from hotel to hotel you should enquire with your hotel at the time of booking.

DMCI assigns hotel star ratings based on Google rating. Our ratings differ from other published ratings and they are not a promise of any specific feature or amenity.

Cruise/hotel/tour documentation includes information regarding check-in times for the cruise/hotel/tour. Checkout information will be provided once there. Check-in and check-out is not related to arrival or departure times. Refer to your travel documents for your check-in and check-out times and dates. Some hotels may require a credit card imprint or cash deposit at check-in to provide security for miscellaneous charges such as telephone calls. Hotel hospitality areas and services for guests without a room are provided at the sole discretion of the hotel. If you want a late check-out and baggage storage it must be arranged directly with the hotel and charges may apply. DMCI is not responsible for any inconvenience or loss arising from these arrangements.

If the accommodation reserved is not available for any reason, DMCI reserves the right to substitute a similar category of accommodation. This does not apply to a change in hotel that which occurs by reason of circumstances that are beyond DMCI’s reasonable control.

Any problem must be brought to the service provider’s attention immediately so that they can work to ensure that you have an enjoyable vacation. It is very important that you bring any problem to the service provider’s attention immediately so that it has the opportunity to rectify the problem. Please note that your failure to report your concerns may preclude your right to a claim. If you require assistance please contact DMCI at 647 860 5210 or 647 889 3297 from 7 AM to 1 AM ET. All times shown are either Eastern Time or Eastern Daylight Savings Time (Canada) and are subject to change without prior notice.

DMCI endeavours to keep you up-to-date regarding conditions in your destination, including travel document requirements and travel advisories, but it cannot guarantee the information. Please therefore visit http://travel.gc.ca/travelling/advisories before departure so that you are aware of any relevant travel advisories before finalizing your travel plans. It is your responsibility to comply with the customs, rules and laws of the country you visit. If you conduct yourself in a threatening manner, DMCI, and any service provider may refuse you service or expel you from the premises. In such circumstances you will be responsible for all costs arising out of your expulsion and you will not receive a refund for any unused portion of your vacation.

Any optional tour or physical activity you undertake at the destination contains a risk of personal injury, loss or damage to you and/or your personal possessions. You agree, as part of your agreement with DMCI, to assume the entire risk of any and all such injury, loss or damage which you may suffer during or arising out of your participation in any optional tour or physical activity, however it may be caused. DMCI makes arrangements with independent third parties to provide services in connection with the optional tours and physical activities. DMCI exercises great care in choosing these independent third parties but does not have control over them and, therefore, is not responsible for, nor can be held liable for, any acts or omissions or negligence of these independent third parties, their employees, servants, agents or subcontractors. These independent third parties are not agents or employees of DMCI despite their use of any signage or clothing which may contain the name “DMCI” or other related trade names or logos. The optional tours and physical activities are subject to conditions and limitations imposed by the independent third parties and the laws of the country in which they operate. You agree as part of your agreement with DMCI to release, discharge and indemnify DMCI from any and all liability or claims of any nature arising out of or in relation to any loss, damage, injury or illness whether physical or mental, resulting from any delay, substitution of equipment, or any act, omission or negligence of the independent third parties, their employees, servants, agents and subcontractors resulting from or arising out of any of the optional tours or physical activities. Before participating in any optional tour or physical activity you may be required to sign a written release forever releasing, discharging and indemnifying DMCI from any and all claims of any nature arising out of or related to any such optional tours or physical activity.

Under no circumstances is DMCI obliged to provide you with a refund for unused travel services or any portion thereof.

On your behalf, DMCI arranges with independent third parties, such as airlines, hotels, cruise lines, ground transportation, baggage handlers, attractions, tour providers, restaurants, theatres and other independent suppliers to provide you with the services you have purchased. DMCI exercises care in selecting these independent suppliers and pays particular attention to their reputation and reliability. However, DMCI does not control these independent suppliers and cannot be held responsible for their performance or lack thereof. DMCI is not responsible for any injury, loss or damage whether mental, emotional or physical howsoever sustained, resulting or arising from any error, omission or negligence of any company or person, agent, employee or sub-contractor supplying any of these services as part of your DMCI vacation, including refusal of entry or participation if you refuse to sign a waiver of liability of the supplier.

DMCI’s liability for any loss, damage or injury, whether to property, physical or mental, arising from its own acts, omissions or negligence, is limited to the amount you paid to DMCI for the services in relation to which you are making a claim.

DMCI is not responsible for any loss, damage or injury of any nature in whole or in part resulting from an Act of God or any other Force Majeure condition including without limitation: fire, volcanic eruption, environmental pollution or contamination, inclement weather, earthquake, flood, water or power shortages or failures, tropical storms or hurricanes, riots or civil commotions or disturbances and any other acts of similar nature, sabotage, arrests, strikes or other labour disruptions, restraints of rulers or peoples, expropriations, acts of terrorism, war, insurrection, epidemic, pandemic, quarantine restrictions, government health advisories or warnings or alerts of any kind or nature, government seizures, refusal or cancellation or suspension or delay of any government authority or any license, permit or authorization, damages to its facilities, or the travel supplier and its facilities.

You agree to indemnify and save DMCI harmless against any liability, actions (including legal fees), claims, losses, costs and damages, which DMCI may incur, sustain or pay arising out of or in connection with your negligent or intentional act or omission, in relation to any incident alleged to have occurred in destination and/or in relation to services provided by DMCI.

These Terms and Conditions are binding on all travellers in your party and on each of their estates, heirs, successors and legal personal representatives.

Your contract with DMCI is governed by and construed in accordance with the laws of the Province of Ontario. Any claim or action against DMCI shall be filed in the courts of the Province of Ontario and you agree to attorn to the exclusive jurisdiction of such courts.

If any part of these Terms and Conditions is held invalid or unenforceable, the remaining parts of these Terms and Conditions will remain in full force and effect, and, to the extent possible, the portion(s) found unenforceable will be construed in a manner consistent with the remaining portions.

By making a reservation with DMCI, you hereby acknowledge, on your own behalf and on behalf of all of the people for whom you make the booking, that you have read and accept the Terms and Conditions contained herein for yourself and all of those people.

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